Exchange and Return Policy – Sea Madness
1- This policy applies to all orders submitted through sea-madness.com, without exception.
2. Preparing the application and issuing the policy
Once the order is processed and the shipping policy is issued by you, the order is final and non-refundable or exchangeable.
3. Exceptions to return or exchange
In the following contexts only, requests for modifications or support may be considered after prior coordination with Customer Service:
There is a technical error (such as the product sent not matching the order).
apparent damage or harm during shipping
Important note:
Even in these cases, the request is evaluated based on a review of the images or reports provided by the customer, and after confirmation within a period not exceeding 48 hours of receiving the request.
4. Problem reporting mechanism
If you notice any defect or damage to the product, please notify us within 48 hours of receipt through our website.
Please attach:
order number.
Photos documenting the condition (damage or error).
Brief description of the problem.
5- Review process
The report and examinations will be evaluated within a period not exceeding 5 working days.
If a defect is confirmed in the shipment or product to match the order, you will be given the option to:
Financial compensation corresponding to the value of the product.
New recharge at no extra cost.
6- Sea Madness is not obligated to reconsider requests or process complaints after the policy is issued, except in accordance with what is stated above.
7- We always strive to update our return policy whenever necessary to align with our goals and customer convenience, ensuring high transparency and mutual trust.
We are always happy to help you, and we would appreciate any suggestions to improve your experience with us.
