Frequently asked questions

Quick answers regarding ordering, delivery, and payment.

When will my order be ready?

The order will be prepared on the same day or the following day. Subsequent delivery times begin after the order is prepared.

How long does delivery take within Jeddah?

Express delivery: Same day. Standard delivery: Within one business day. Available delivery options for your address will be displayed upon checkout.

Can I pick up the order myself?

Yes, pickup is available from the Al Rabwah district in Jeddah. Select pickup when completing your order and wait for a notification that it's ready before heading out. Check the pickup times displayed in the store.

How long does shipping within the Kingdom take?

Naqel: 1-3 business days. Redbox: 2-5 business days after order processing. Delivery times may vary depending on the city and shipping company.

Do you ship outside of Saudi Arabia?

Yes, we ship to the Gulf and Arab countries, depending on the destination and the option available at checkout, via SMSA, DHL, or Naqel. The expected delivery time is 3 to 7 business days after processing, but may vary depending on the destination and shipping company.

Where can I find shipping fees and payment methods?

The available options and their fees will appear after you enter your address during checkout. Review the total before confirming payment.

How do I know if the product is available?

Availability is displayed on the product page. For products with multiple sizes or colors, select the desired option to check availability.

How do I use a discount coupon?

Enter the code in the discount coupon box in the cart, and make sure it is applied to the total before payment, according to the coupon terms.

How do I track my order?

Contact customer service at 0537807029 via phone call or WhatsApp, and include the order number with your inquiry.